Category: Text

14 Nov 2017

PATIENT RETENTION TIPS FOR THE HOLIDAY SEASON

The holidays are upon us. As Thanksgiving and Christmas approach, you’ll most likely see your patient retention rates drop. While we are all looking forward to the Holidays and spending time with loved ones, subject no-shows can have a negative effect on your trial and your site’s bank account.  So, how can you motivate your patients to show up for their appointments?

  1. Send them a TEXT

Family gatherings and holiday shopping sprees are time-consuming and may be keeping your patients away from the clinic. They might have even forgotten about the scheduled appointment! Reduce your no-show rates by sending them an appointment confirmation TEXT. The patient will most likely see the TEXT since TEXTs are opened about 98% of the time.  This TEXT reminder may be all that they needed to work in their visit.

  1. Show them you care

Go a step further and send all your patients a mass TEXT to wish them a wonderful and safe Holiday Season. Nobody wants to be just a number, show them that you are thinking of them and their well-being.

  1. Pay them on time

Shopping, family gatherings, and dinners can make the holidays expensive. Keep your patients engaged by paying them on time.  RealTime-PAY provides instant payment onto a reloadable VISA card and they can use the funds as soon as they leave your clinic!

  1. Engage with them on social media

Social media allows your company to demonstrate its human side. Encourage your patients to follow you on your social channels. Post daily during the holidays to keep your patients engaged with your site. Let your social media presence fortify the positive perceptions they have of you and your team and let it serve as a reminder of their upcoming appointment.

RealTime is a business built by research staff. We know your struggles because we have been in your shoes. That’s why we have created solutions such as PAY and TEXT to help your site increase engagement and retention rates.

RealTime – TEXT has made it easy for sites to reach patients by sending TEXT reminders 24-hours prior to their appointment and capture subject responses right within RealTime-CTMS. The mass texting feature also allows you to send subjects a TEXT to alert them of their potential qualification for one of your studies.

RealTime-PAY streamlines your stipend payment process while providing your patients with a convenient payment card that’s easy to use. Your cards can be branded with your site’s logo to reinforce your presence in the patient’s mind.

Let RealTime help you keep your retention rates high. Give us a call at (210) 852-4310 to learn more about how our solutions can help your site take patient engagement to the next level!

27 Jun 2017

What RealTime–TEXT Can do for YOUR Site!

As a RealTime-CTMS user, you are likely accustomed to the quick access that RealTime gives you to study and subject information. Our CTMS allows you to easily manage your subject data, study information, study visits, scheduling, financial data, reports, and more.

But did you know RealTime also has a TEXT feature that fully integrates with RealTime-CTMS?

Here is a list of the many benefits RealTime-TEXT offers:

1. AUTOMATED APPOINTMENT REMINDERS:

Research participants, like most of us, are constantly checking their phone. Research shows that 90% of mobile users read a text messages within three minutes of receiving them, so what better way to stay connected with your subjects than through a text?

RealTime-TEXT will send automated appointment confirmations and reminders to all scheduled study subjects. These TEXT reminders are proven to reduce no-show percentages and improve patient retention rates.

RealTime-TEXT reminders are sent to subjects 24 hours prior to their appointment, allowing them to easily confirm, cancel or reschedule their study visit. Furthermore, study staff receives alerts of subject text responses and all subject responses are documented in RealTime-CTMS in the subject’s progress notes.

2. STUDY ALERTS FOR RECRUITMENT:

By running a subject matching report based on inclusion/exclusion criteria, you can pre-identify subjects in your database that may be interested in upcoming or ongoing trials. RealTime’s Mass Marketing TEXT feature allows you to send subjects a text to alert them of their potential qualification for your study. Subjects can then easily respond ‘YES’ to receive information about the study opportunity.

Additionally, subject TEXT responses will flow back into RealTime-CTMS and notify staff to contact the subject in regards to the study.

3. TEXT KEYWORDS to PROMOTE YOUR SITE

By utilizing a site-specific keyword, you can build your database and give your patients a way to sign up for future study alerts. A keyword of your choosing can be utilized by your site and marketed to potential study volunteers in your local community. Those that are interested in receiving study alerts can simply text your keyword to your TEXT short code, requesting to be added to your database. Your staff will be notified of the TEXT received and be able to follow-up with potential study subjects to set up their profile and study alerts. Keywords make building your database even easier!

Here’s how it works: Your site chooses a site-specific keyword; for example, STUDY, LUPUS, ACNE or COPD. This unique keyword can then be used in advertising campaigns or displayed throughout the clinic to prompt patients to text the keyword and sign up for study alerts.

Advertising example:

When the subject sends the keyword via text, they will receive an automatic response and your site will receive an email notification from RealTime-CTMS like the one below to contact the subject for further screening.

Email sent by RealTime-CTMS:

As you can see, RealTime-TEXT does so much more than just send appointment reminders. RealTime’s two-way TEXT communication keeps you connected with your database of subjects, increases retention, decreases no-shows, provides study alerts and more!

To find out more about adding RealTime-TEXT into your RealTime-CTMS, call us at (210) 852-4310 or click HERE to schedule a 20-minute demo today!

24 Mar 2016
RealTime-CTMS Clinical Trial Management Systems Software

RealTime Becomes First CTMS to Integrate Text Reminders

Since their emergence on the market, Clinical Trial Management Systems (CTMS) have made it possible for research sites to rapidly respond to the growing complexity of executing clinical research protocols. One such CTMS, RealTime-CTMS™, empowers its customers to enhance productivity and effectiveness by providing a powerful, yet intuitive interface for research staff and site stakeholders. With all of the multi-functions that a site must manage successfully to effectively conduct their studies, a powerful CTMS has become a necessary tool to meet these challenging demands.

Unfortunately, even the sites that have invested heavily in efficient systems still share in a common problem that affects both profitability and protocol compliance: The dreaded NO-SHOW.

Technology to the rescue! RealTime-CTMS™ is the first CTMS software company to offer integrated Text Message Appointment reminders into its CTMS system that allows automated appointment text reminders to be sent to study subjects (RealTime-TEXT™). Additionally, this innovative new feature allows subject text responses to be received back into RealTime-CTMS™ to provide site staff with immediate feedback of subject confirmations, cancellations or other inquiries.

In a recent article published in Applied Clinical Trials, some very compelling statistics were provided:

Recent studies suggest that only 22% of emails are read and that 98% of text messages are read
90% of text messages, on average, are read within 3 minutes
The true results of integrated text messaging are already in as RealTime-TEXT™ customers are already seeing the positive impact that text message reminders are having on their no-show rates. For example, one of the largest multi-specialty sites in the country, Clinical Trials of Texas, Inc. (CTT) in San Antonio, has experienced a greater than 50% reduction in no-show rates as a result of adopting RealTime-TEXT™ into their daily operations. “People wanted to be texted,” according to CTT President, Kay Scroggins, “It puts the appointment reminder in a patient’s pocket or purse without interrupting their day.”

While many appointment reminder methods exist, including reminder cards, phone calls and emails, none have had the level of impact at reducing no-show rates than text message reminders. Having a text solution integrated into a CTMS creates a new level of efficiency for site personnel and leads to increases in subject show rates, further leading to higher subject compliance and increased site revenues.

RealTime-TEXT™ is just one example of how RealTime Software Solutions, LLC is bringing leading innovations to clinical research sites to maximize their efficiency. For more information about RealTime-CTMS™ visit their website at http://www.realtime-ctms.com/.